Yes, LifeWorks EAP is a confidential service. Neither your employer nor your spouse or partner will know that you used the service. When you contact us, we will ask for your name, and the name of the organization that provided you with access to the EAP. This is only to determine the type of services available to you, and to keep records of our interactions (which are also confidential).
In some very rare circumstances -- which are required by law -- we will have to break confidentiality and disclose your information. These two exceptions are:
- If case files are subpoenaed by a court,
- If you disclose situations of danger to you, someone else, or a child, including cases involving child abuse. A LifeWorks consultant will be happy to answer your questions about confidentiality when you call.