There are four main reasons as to why this could happen:
1) The Discount Code was entered incorrectly.
2) The Discount Code has previously been used.
3) The Discount Code is not valid for that particular performance, or at the particular location. Please refer to the T&Cs stated when you bought the Discount Code.
4) The Discount Code has expired. Please check the order email for details.
If none of the above four points are applicable but your Cinema Discount Code was not accepted online or at the box office, and the cinema was not able to help, please contact us.
Please note that we cannot offer refunds until an investigation has been conducted.