Privacy & Confidentiality – LifeWorks App on Microsoft Teams

Can my employer see my activity on the LifeWorks App?
All individual activity within the LifeWorks App is confidential. Your employer can access aggregate and/or anonymised data in the form of a report, but this is in no way personally identifiable. However, if you are accessing Microsoft Teams on a device where your activity is monitored, please check your employer’s Privacy Policy to see what data is being captured. Read more about the LifeWorks Privacy Policy here

Will my employer know if I have called the EAP phone number?
Our service is confidential, and we do not share any personally identifiable information with your employer. We will make an exception only for when a person is at risk.

If I copy something from the LifeWorks App and paste it in a Microsoft Teams chat, can my employer view what I have sent?
Copying and pasting any information outside of the LifeWorks App is potentially no longer subject to confidentiality. Your employer may be able to view this if you are accessing Microsoft Teams on a device where your activity is monitored. Please read more about Privacy on Microsoft Teams here and contact your employer/sponsor organisation to learn more about theirs.