If you have forgotten your password, you can click ‘Forgotten Password’ next to the password field on the login page. You will then be asked to enter the email address that you registered to LifeWorks with. We will then send you an email with a link to reset your password. When you click on this, it will open a new window where you can enter a new password.
If you are already logged into LifeWorks but would like a new password you can update it via Settings > Account Settings > Change Password, or follow this link. To create a new password you will first need to verify your existing one.
Please be aware, despite creating a new password your web browser may still have the old one stored. When logging in again be sure to delete any pre-populated passwords and manually type in your new one.
Please make sure you are using one of our supported browsers (Chrome, Firefox, Safari and Internet Explorer 11) and that any form of private browsing is turned off.
If you have forgotten your username, please contact our Support Team.