Legacy Cookies Policy


Direct Questions and Comments to: Privacy@LifeWorks.com

Many sites use “cookies,” which are pieces of information that include a unique reference code that a website transfers to your devices to store and sometimes track information about you.  Our websites and mobile application (together, the “Website”) use cookies to distinguish you from other users of our Website. This helps LifeWorks to provide you with a good experience when you browse our Website and also allows us to improve our site.

A number of cookies LifeWorks uses last only for the duration of your web session and expire when you close your browser. Other cookies (known as “persistent cookies”) which are used to remember you when you return to the Website will last for longer. LifeWorks uses persistent cookies on our Website to allow us to personalize your experience.


Cookies We Use

The table below explains the cookies LifeWorks uses and why:








To maintain your browsing session between webpages, and between the Website and API (“application programming interface”).

End of the session.



To track the language in which our Website is displayed.


This cookie is stored locally and is not transmitted with each HTTP request.

This cookie does not expire in order to ensure the login page is displayed in your chosen language.





To keep you logged in between webpage changes.


These cookies are stored locally and are not transmitted with each HTTP request.

When you log out of the LifeWorks platform.



To provide a walkthrough for first time users.


This cookie is stored locally and is not transmitted with each HTTP request.

This cookie does not expire to ensure you do not see the walkthrough more than once.





To track an order when the connection to the Website is interrupted.


These cookies are stored locally and are not transmitted with each HTTP request.

These cookies do not expire.






To provide you with a better experience in the LifeWorks Helpdesk area.

The expiry times of these cookies vary.


Please refer to Zendesk’s Cookies Policy.






To serve you with Employee Assistance Program content from our Content Management System.

End of the session.

Google Analytics





To collect non-personal information about how visitors use the LifeWorks Website, which LifeWorks uses to monitor the performance of the Website and to improve the Website where necessary.

Please refer to the Privacy Policy and/or Cookies Policy of the relevant company.







To facilitate the payment process between LifeWorks and Stripe, our payment provider.








Google uses these cookies to enable advertising personalization, to track conversion rates and to check whether consent has been given.

Amazon Cloudfront




To ensure you have permission to access certain content available on the LifeWorks platform.


Third Party Cookies

In addition to the cookies LifeWorks delivers to your computer or mobile device through this Website, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Website. To learn more about Google Analytics, click here.

Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements either on this Website or on other websites.

You have choices about the collection of information by third parties on our Website. For example, if you don’t want information about your visit to this Website sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to LifeWorks. In addition, if you would like to opt out of having participating entities collect your online behavior for advertising purposes when you are browsing our websites, click here for a “Website Opt Out.” You will be directed to an industry-developed website that allows you to choose whether each listed entity may collect and use data for interest-based advertising purposes. It may be that some of the third parties that collect interest-based information on this Website do not participate in the Website Opt Out, in which case the best way to avoid third party tracking of your online behaviors may be through your browser settings and deletion of cookies.

The Website Opt Out described above works only on websites. To opt out of having participating entities track your behaviors for advertising purposes when you are using our mobile apps, download and use the Digital Advertising Alliance’s “App Choices” app. As with the Website Opt Out, the “Mobile App Opt Out” prevents tracking only by participating entities.

Please note that the Website Opt Out and Mobile App Opt Out are device specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices, you need take the steps outlined above from each device.


Further Information

If you choose, you can set your browser to reject cookies or you can manually delete selected cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Website, or that we may put on our Website in the future.

The information we collect using cookies and similar technologies may in and of itself personally identify you and we may link it to other personal information that you provide (please see our Privacy Policy. The information we collect may depend on your browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the major browser providers.